Speakers not working / working intermittently

If your speakers are not working or only working intermittently please check all wiring and connections.
If attempting to connect to speakers via bluetooth please follow the below steps;

  1. Have you connected using the same device before? If yes, it is more likely a user error which can be resolved with the below.
  2. Try connecting with a different smartphone or device.
  3. Are you within range of the sauna? Try connecting when you are standing next to the sauna.
  4. Delete the infrared sauna from your devices Bluetooth list, and try reconnecting.
  5. Unplug the sauna for 60 seconds either at the socket or fuse box/breaker switch if hard-wired - this will drain all the residual electricity in the sauna and effectively reset the electrical circuits.
  6. Check the connection of the Bluetooth circuit board in the roof - see attached PDF.
  7. Connected but no sound: Does the auxiliary port in the compartment transmit audio from your device to the sauna speakers? If yes, then the speakers work and the issue is more than likely with the Bluetooth circuit board.
  8. Connected but no sound: Check that the toggle is switched to the ON position - next to the speaker on the right-hand side as sitting. This toggle allows the user to switch the speakers in the ceiling ON/OFF.

If unsuccessful with the above advice please feel free to get in touch with our customer care team.

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