Sauna Support

Heating & Temperatures

• Why doesn’t my sauna reach the maximum temperature on the keypad display?
• My Sauna is taking a long time to heat up
• How to exchange a temperature sensor

Sauna Installation & Usage

• How do I self install my Sauna?
• How should I use my Sauna?
• Using your Sauna while having COVID

App & WiFi

• Trouble connecting to the Clearlight® app
• How to check the WiFi status of the sauna
• How to deactivate WiFi

Bluetooth

• Bluetooth connectivity issues
• How to configure sound for loudness and bass/treble via Bluetooth
• How to disable Bluetooth in the Sauna

Keypad

• A6/R6 Error Message
• No power going to Sauna keypad
• How to check keypad cable connections
• How to replace a keypad: Sanctuary Sauna
• Sanctuary Sauna keypad functions
• Premier Sauna keypad functions
• See all 8 articles

Power Issues

• Sauna won't turn on
• Sauna lights and/or keypad turn on but heaters do not
• How to exchange a power supply
• How to exchange the Sauna power cord

Sauna Door Issues

• My Sauna is brand new, why doesn’t my door close correctly?
• My Sauna door no longer closes correctly
• There is a gap around the door of my Sauna
• My RLT/Mini FS Heater is too heavy for my Sauna door

Full Spectrum & Panel/Wall Heater Issues

• Sauna panel/wall heater not working
• Why is buzzing/humming coming from my panel/wall heater?
• How to inspect and fix full spectrum (FS) heater issues
• How to exchange a FS Heater bulb

Chromotherapy

• Chromotherapy light not working and/or colours missing
• How to install Chromotherapy light
• What is Chromotherapy?
• What is the difference between Chromotherapy and Red Light Therapy?
• 10 Benefits of Colour Light Therapy

Sauna Lights & Speakers

• How to replace a Sauna downlight: indoor and/or outdoor
• How to change a Premier Sauna wall light fixture
• How to replace an LED light strip inside the Sauna
• Speakers not working / working intermittently

Inner/Charging Station Compartment

• What is the purpose of the inner/charging station compartment?
• My inner/charging station compartment door has dropped
• My inner/charging station compartment door will not open properly: defective magnet

Care & Cleaning

• How do I clean my Sauna?
• How do I clean my FS Heater?
• Glass Stains/Marks
• How do I clean my Outdoor Sauna cover?
• How to repair scratches on the surface of the Saunas timber/wood
• How to create wood filler
• See all 11 articles

Sauna Safety

• How to transfer the warranty of my Sauna
• Why am I receiving an ELF/EMF reading?

Commercial Partners

• Cracks in Sauna floor
• Commercial partners kit
• Do you have a waiver of liability?

Essential Sauna Tiles

• How to replace the tiles in my Essential Sauna

Dome Sauna

• How to use your Dome Sauna
• Dome Sauna: EMF/ELF reading